Everything you need to choose, care for, and get support with your jewelry—all in one place.
Clear delivery information from checkout through arrival.
Most pieces ship within 5–7 business days. Custom and made-to-order pieces generally require an estimated 2–4 weeks after design approval and full payment. Carrier transit time is separate.
Standard U.S. shipping is free on orders of $99 or more. Standard shipping is $10 on orders below $99.
Tracking is provided when your order ships. Processing and delivery dates are estimates, and carrier delays can occur after a package leaves our care.
Award Jewels may require insurance, tracking, or an adult signature for higher-value shipments. Please verify your address before ordering; changes are not guaranteed after fulfillment begins.
Every Award Jewels piece is made to order for you. Return eligibility depends on the metal you choose.
Sterling silver (including rhodium-plated sterling silver) and gold-filled pieces are final sale and cannot be returned or exchanged.
Solid 14K and 18K gold pieces may be returned within 14 days of delivery if unworn and in original condition. A 15% restocking fee applies, and return shipping is the customer's responsibility. Once we receive and inspect your return, we'll refund your original payment method.
If your order arrives damaged, defective, or incorrect, contact us within 24 hours of delivery with clear photos. We will send a replacement or issue a refund.
Custom Jewelry Builder orders are final sale once approved and paid, as described in our Terms of Service.
Contact us with your order number to start a return or report an issue.
Professional cleaning and repair support may be available for eligible pieces.
Contact us with details about your piece so we can confirm eligibility and recommend the right next step.
Describe the issue and include your order number when available. We will review the request before any service is arranged.
Select “Cleaning / Repair Service” on the contact form so your request reaches the right place.
Start a Service RequestChoose a guide below for approximate sizing. Personal preference, body measurements, link style, and width all affect how a piece wears.
18 in — shorter, close-to-neck look.
20 in — versatile everyday length.
22 in — sits lower on the chest.
24 in — longer statement fit.
Measure snugly around the wrist, then add roughly 0.5 in for a closer fit or 0.75–1 in for a looser fit. Wider links may feel better with extra room.
Built from quality materials and designed for lasting everyday wear.
Award Jewels offers Sterling Silver, Rhodium-Plated Sterling Silver, Gold-Filled, 14K Yellow Gold, and 18K Yellow Gold options. The exact metal and finish are identified on each product page.
Store jewelry in a clean, dry place and use a soft jewelry cloth. Avoid harsh chemicals, excess moisture, and abrasive cleaners when possible.
Helpful information about products, sizing, custom requests, delivery, and jewelry care.
Understand the composition, appearance, and everyday characteristics of each metal offered by Award Jewels. Available metals vary by product and are identified on each product page.
Sterling silver is made from 92.5% pure silver blended with 7.5% other metals for added strength. It has a bright white-silver color and may naturally tarnish over time, but its shine can usually be restored with a soft silver-polishing cloth.
This is sterling silver finished with a thin layer of rhodium, a bright and highly reflective precious metal. The finish adds shine and helps resist tarnish and surface wear, though the plating can gradually wear and may eventually need to be renewed.
Gold-filled jewelry has a substantial layer of real gold permanently bonded to a base-metal core. It contains much more gold than ordinary gold plating, making it a durable option for frequent wear, but it is not solid gold and its outer layer can wear over a long period of time.
14K gold is 58.3% pure gold blended with other metals for strength, color, and durability. It offers the lasting value of solid gold with greater resistance to scratching and bending than higher-karat gold, making it well suited for everyday jewelry.
18K gold is 75% pure gold blended with other metals for durability. Its higher gold content gives it a richer yellow color and greater intrinsic gold value than 14K, while also making it somewhat softer and more susceptible to scratches.
Choose based on your preferred color, budget, care routine, and how often the piece will be worn. Solid 14K and 18K gold do not lose a surface gold layer, while sterling silver, rhodium finishes, and gold-filled pieces each have their own normal care and wear characteristics.
Questions about a product, existing order, custom design, sizing, or cleaning or repair service? Send us the details below and we’ll respond within 1–2 business days.
Ready to design a piece? Open the Custom Builder.
