This Privacy Policy explains how Award Jewels (“Award Jewels,” “we,” “us,” or “our”) handles personal information when you visit our website, create an account, contact us, use the custom jewelry builder, or purchase products and services.
1. Information we collect
Information you provide
We may collect your name, email address, telephone number, shipping and billing address, account credentials, order information, custom design selections, special requests, customer-service messages, and any other information you choose to provide.
Payment information
Payments are processed securely by Square. Award Jewels does not receive or store your full payment-card number or security code. Square may collect and process payment, billing, fraud-prevention, and transaction information under its own privacy terms.
Information collected automatically
We and our service providers may collect device and browser information, IP address, pages visited, referring pages, approximate location, and timestamps. Vercel Web Analytics provides privacy-friendly, aggregate traffic and referral information without using cookies by default. Essential cookies and browser storage may still be used to keep accounts signed in, preserve shopping-bag contents, provide security, and operate the site.
2. How we use information
- Provide, maintain, personalize, and secure the website and customer accounts.
- Process orders, payments, shipping, custom requests, cleaning or repair inquiries, and customer support.
- Communicate about accounts, purchases, service updates, and requested marketing messages.
- Prevent fraud, abuse, security incidents, and violations of our terms.
- Analyze and improve our products, services, website performance, and customer experience.
- Comply with legal, accounting, tax, and regulatory obligations.
4. Your choices and privacy rights
You may update certain account details through your account controls and unsubscribe from promotional email using the instructions in those messages. Depending on where you live, you may have rights to request access, correction, deletion, or a copy of personal information, or to object to or restrict certain processing.
To make a privacy request, use our contact form. We may need to verify your identity before completing a request. Certain information may be retained where required for transactions, fraud prevention, legal compliance, or legitimate business records.
5. Security and retention
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. No online system is completely secure, and we cannot guarantee absolute security.
We retain information only as long as reasonably necessary for the purposes described above, including providing services, maintaining business and transaction records, resolving disputes, preventing abuse, and satisfying legal obligations.
6. Children’s privacy
Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us information, please contact us.
7. Changes to this policy
We may update this Privacy Policy as our services or legal obligations change. We will post the revised policy here and update the “Last updated” date.
8. Contact us
Questions or requests about this policy can be submitted through the Award Jewels contact form.